BWJP staffs an 800 number to respond to callers from around the country. Advocates who answer these calls are familiar with a wide range of domestic-violence related issues, including criminal prosecution and custody-related matters. Staff access the Language Line for non-English speakers, and TTY callers can use 711.
BWJP is geared to assisting practitioners who may call seeking help or direction about problems in their jurisdictions. However, we also provide assistance to victims of domestic violence, sexual assault and stalking. While BWJP cannot represent individual victims or take your case, and probably cannot locate an attorney for you, staff may be able to provide helpful information about the legal system and referrals to local and national legal resources.
We can help you focus your questions about the criminal and civil legal system which may facilitate your communication with the agencies or courts about your case. We can also refer you to other resources that are available locally and nationally, and explain what they might have to offer you. Many callers are simply grateful to speak with someone who listens, understands, and can provide some feedback and context about their situation. Staff who take calls are sensitive to the frustrations of victims of abuse and make every effort to listen actively and with compassion.
Callers can reach an advocate during normal business hours (M-F 8:30-4:30 Central Time) at 800-903-0111, prompt 1. If you are calling outside of business hours, please leave a message, and BWJP will return your call the next business day. We recommend contact via the phone rather than emailing for help. Not only is email not a secure form of communication, phone conversations allow us to provide you with more specific and concrete information.